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Shipping & Delivery Policy

Effective Date: October 5, 2026

Website: freshfood.com.bd

At Fresh Food, we are committed to delivering fresh, authentic, and high-quality grocery products directly from local sources to your doorstep. Our Shipping & Delivery Policy outlines our delivery process, coverage, charges, and timelines to ensure a smooth shopping experience.

1. Delivery Areas

We currently deliver across major urban and suburban locations in Bangladesh.

  • Inside Dhaka / Primary City Areas: Fast doorstep delivery within coverage zones.

  • Outside Primary Zones / Suburban Areas: Delivered via trusted local courier or logistics partners depending on product perishability.

Note: Perishable items (fresh produce, fish, meat, dairy) are strictly delivered within selected fast-delivery zones to maintain quality and freshness.

2. Delivery Schedules & Timelines

  • Standard Delivery: Orders placed before 4:00 PM are typically delivered within 24 to 48 hours.

  • Same-Day Delivery: Available for selected areas on orders placed before 11:00 AM.

  • Scheduled Delivery: You can select a preferred time slot during checkout if available for your location.

3. Delivery Charges

Delivery fees are calculated based on the delivery location, order weight, and type of products:

  • Inside Primary Delivery Zone: Standard delivery charge applies (displayed at checkout).

  • Outside Primary Zone: Courier/Logistics charge applies based on distance and order total.

  • Free Delivery: Offered on promotional campaigns or qualifying orders above a specified threshold (e.g., Orders above 2,000 BDT).

4. Order Tracking & Delivery Process

  1. Order Confirmation: Once your order is placed, you will receive a confirmation call, SMS, or WhatsApp notification.

  2. Dispatch Notice: You will be notified when your order is out for delivery along with the delivery person’s contact details.

  3. Receiving Order: Customers are requested to inspect the package upon delivery in front of the delivery person.

5. Unsuccessful Delivery Attempts

If a delivery fails due to:

  • Incorrect shipping address or contact number provided by the customer.

  • Customer unavailable or unreachable at the time of delivery.

Our delivery agent will attempt to contact you again. Re-delivery attempts may incur additional shipping fees.

6. Damaged or Missing Items During Transit

If you notice any outer physical damage or missing items upon receiving your parcel:

  • Notify the delivery representative immediately.

  • Do not accept severely damaged packages.

  • Contact our customer support team within 6 hours for perishable goods or 24 hours for packaged goods.

7. Contact Us

For any delivery-related queries or status tracking, please reach out to us at:

  • Website: freshfood.com.bd

  • Email: [email protected]

  • Helpline: 09638-775533

  • WhatsApp: +880 1997-297969