Effective Date: October 5, 2026

Website: freshfood.com.bd

At Fresh Food, accessible from freshfood.com.bd, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that is collected and recorded by Fresh Food and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. Information We Collect

When you visit, browse, or make a purchase on freshfood.com.bd, we may collect the following personal information:

• Personal Identification Information: Name, phone number, email address, and delivery/shipping address when you place an order or register an account.

• Order & Transaction Details: Information regarding the products you purchase, order history, and delivery preferences.

• Log & Technical Data: IP address, browser type, device information, operating system, pages visited, and timestamps to analyze trends and administer the site.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Process and fulfill your grocery orders, including delivery and payment processing.

• Communicate with you regarding order updates, delivery status, and customer service inquiries.

• Send you promotional offers, newsletters, or updates (only if you have opted in).

• Improve, personalize, and expand our website functionality and user experience.

• Prevent fraudulent transactions and ensure website security.

3. Cookies and Tracking Technologies

Like any other website, freshfood.com.bd uses ‘cookies’. These cookies are used to store information including visitors’ preferences, items added to the shopping cart, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

You can choose to disable cookies through your individual browser options.

4. Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted third-party service providers in the following circumstances:

• Delivery & Logistics Partners: To deliver your ordered grocery products directly to your doorstep.

• Payment Gateways: To process secure online transactions.

• Legal Requirements: If required by law or in response to valid legal requests by public authorities in Bangladesh.

5. Data Security

We implement appropriate technical and organizational security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

6. Third-Party Services

Our website may contain links to external sites or integrate third-party tools (such as payment gateways or analytics services). We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read their respective privacy policies.

7. Children’s Information

Another part of our priority is adding protection for children while using the internet. Fresh Food does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. Changes are effective immediately after they are posted on this page.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• Website: freshfood.com.bd

• Email: [email protected]

• Helpline: 09638-775533

• WhatsApp: +880 1997-297969